Fast User Switch and SSO
2 ways to optimize IT process routines
Using an SSO solution will significantly reduce the number of access-related problems. However, some issues still require signing in from an employee’s account, for example, when an application administrator needs to reproduce the employee’s actions when facing a problem, to see what the employee sees, to check something, to adjust the settings, etc. What do you do in this case? Asking for credentials may compromise security since the user has the same login and password for everything and some of these data can be classified as confidential. How can we handle this situation then? Using a Fast User Switcher (FUS) for Jira or a Fast User Switcher (FUS) for Confluence can be a great solution, as both of these tools allow Jira and Confluence administrators to log in as any user to resolve issues, test processes, provide support or make changes on behalf of employees. What’s important is that it is absolutely secure as you simply switch between users by typing “su” at any page to open a Fast User Switcher dialogue - with no credentials required. The screenshot below shows how simple it is to change idenity.